CareOstomySupplies.com offers free shipping within Canada* on all orders $125 or over, before taxes. If your order's subtotal is less than $125 (before taxes), we charge a flat $9 fee for shipping within Canada*. Note, all prices and shipping fees are in Canadian dollars.
*Certain remote areas of Canada are not eligible for the free shipping and flat $9 shipping rate. Please contact us for more information at 1-855-876-3035 or firstname.lastname@example.org
All orders that are received before 3:00 pm (PST)* will be shipped from our warehouse within 24-48 hours pending any order discrepancies, large volume days due to special sales/offers, weekends and statutory holidays. Shipments are delivered Monday through Friday, excluding Canadian statutory holidays. Shipments are delivered using Canada Post, depending on your location (a courier may be utilized for special circumstances). If a courier is used, a tracking number will be provided to you after you place your order.
Delivery on standard Canada Post orders are between 4 to 9 business days; Delivery times vary depending on your location. Once the product is shipped you will receive a tracking number, the tracking number will indicate when you should receive your package.
We want to make sure you are 100% satisfied with your purchase. You may return your unused items within 30 days of the original purchase date for a complete refund or replacement.
*Pacific Standard Time